I bought a course. Where do I start?
Sign in with the email used for your purchase, then open My courses. If your purchase needs to be connected to an account, use the account link in your purchase email.
What is available in the courses now?
The courses include text lessons, written exercises, Practice Labs, assessments, and downloadable resources. Available media appears within its lesson. You can use the written curriculum without waiting for videos.
Where are my worksheets and tools?
Open a lesson for its lesson PDF and module workbook. Each course has a Tools area, and Resources contains the VIVID toolkits included with active course access.
How do lab scores and certificates work?
Labs provide feedback on your submitted work. Certificate eligibility requires passing every assessment configured for the course, at its stated passing score. A certificate records completion of these course requirements.
A save or download did not work. What should I do?
Keep a copy of any unsaved writing, check your connection, and try again. If the problem continues, contact us with the course name, page address, and error message. Please do not send your password or payment-card details.
How do I request a refund?
Use the contact below with your purchase email and the course or resource name. The refund policy explains the applicable guarantee.
Contact VIVID
Tell us which course or resource you are using and where you need help.
ian@sinalgroup.com